Description

The Manager of Community Partnerships develops and maintains professional relationships between Hospice of the Chesapeake (HOC) and various referral sources (hospitals, long-term care facilities, physicians, managed care organizations, independent medical clinics/offices, and other healthcare professionals) in their assigned territories.

Office Location: Prince Frederick, MD

Status: Full-time, 40 hour work week with some evening or weekends required.

Salary: Competitive, commensurate with experience, education, and credentialing

DUTIES AND RESPONSIBILITIES

• Maintains close relationships with healthcare professionals in assigned accounts/territory in order to maintain constant visibility of HOC programs and services and troubleshoots real or perceived problems that could impact patient referrals.
• Analyzes referral source patterns, determines reason(s) for the referral and develops targeted marketing plan(s) to maximize the further development of the particular referral source.
• Works with the Communications department in the development of educational, marketing, and communication pieces that effectively translate the clinical approaches and “image” of HOC.
•  Performs liaison and admissions visits as necessary and appropriate to licensure. Coordinates with Access Services department to facilitate these visits. 
• Represents HOC at professional/ clinical events. Prepares and makes presentations.
• Acts as a representative liaison between HOC and referral sources. Follows-up with concerns reported by facility staff and discussed issues with appropriate Clinical Team Managers or other appropriate managers.
• Leads or participates in a variety of Business Development, Clinical Teams and other meetings and activities to ensure timely communication of marketing strategies/referral source needs.
• Collaborates with Managers in Access Services and Clinical Teams to review programs and strategies aimed at increasing census and average length of stay. 
• Ensures HOC staff remains informed of new marketing directions and tactics and continually educates them on the importance of each employee personally being a “representative” for the organization when interacting with referral sources.
• Identifies opportunities to improve the level of service provided by the department. Performs on-going evaluations of current systems and processes and makes recommendations for improvement.

Qualifications

Your Qualifications:

• Bachelor’s Degree or equivalent combination of education and experience, in marketing, nursing, healthcare administration, social work, business administration or related field, required; a successful track record in outside sales/marketing highly desirable. 
• Minimum of three (3) years successful sales/marketing experience in healthcare. Experience in hospice, home health, or durable medical equipment (DME) highly desirable.
• Demonstrated knowledge and understanding of managed care organizations, including utilization review and capitated contracting concepts with hospitals and physician groups (physician billing, nursing home billing and hospice Medicare billing. 
• Solid analytical, organizational and interpersonal skills in order to effectively identify referral source problem areas, develop appropriate courses of action and convey same to client. 
• Must be computer fluent and able to use email, and common business software (i.e. Microsoft Word, Excel and PowerPoint) to conduct business in a timely and accurate manner.
• Current Maryland driver’s license and clean driving record. Reliable transportation a must.